Customer Service & Logistics Administrator
Milnsbridge, HD3
Full Time
£25.5k pa
Full Job Description
We are currently recruiting for a proactive and organised Customer Services and Logistics Administrator for a prestigious client based in Milnsbridge, Huddersfield (HD3).
This is a permanent role, and the successful applicant will be responsible for delivering excellent customer service while coordinating the efficient movement of goods and ensuring smooth day-to-day operational processes.
In addition to customer service and logistics responsibilities, the role includes a range of administrative and operational support duties that contribute to the overall success of the business.
Customer Service (Approximately 70–80% of the Role)
- Act as the primary point of contact for customer enquiries via telephone, email, and online channels.
- Deliver a professional, friendly, and responsive customer experience, building strong relationships with customers.
- Process customer orders accurately and efficiently, ensuring all information is entered correctly.
- Provide customers with timely updates on orders, product availability, lead times, and deliveries.
- Resolve customer queries, complaints, and issues promptly, escalating where appropriate.
- Liaise with internal departments to ensure customer requirements are met and expectations are managed.
- Process returns, credits, and replacement orders in line with company procedures.
- Identify opportunities to improve the customer experience and contribute to service improvements.
Logistics Coordination (Supporting Role)
- Support the coordination of customer deliveries by liaising with suppliers, warehouse staff and transport providers.
- Monitor delivery schedules and communicate any delays or changes to customers and internal teams.
- Assist with arranging collections, dispatches, and return shipments.
- Prepare delivery documentation and maintain accurate logistics records.
- Work closely with the operations team to help ensure orders are fulfilled accurately and on time.
- Assist in resolving delivery-related queries and escalating issues where necessary.
Administration and Operational Support
- Act as a key point of contact for a variety of operational tasks outside the standard remit of the role.
- Maintain accurate records, filing systems, and operational documentation.
- Produce routine reports relating to customer service and order management.
- Support purchase order processing and supplier communications where required.
- Assist with invoicing, credit notes, returns and general administrative tasks.
- Contribute to the review and improvement of customer service and operational processes.
Skills and Experience
Essential
- Previous experience in customer service, logistics, supply chain, or operations coordination.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- High level of attention to detail and accuracy.
- Experience with Sage is required.
- Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
- Strong problem-solving and decision-making skills.
Hours
- 37.5 hours a week
- Monday to Friday
Salary
- £25.5k annual salary
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A Few Words From Our Happy Candidates on Google Reviews
I’m currently working for Huntsman as a 7.5t delivery driver. I can honestly say that the Huntsman team (Chris, Peter, Kay and Natalie) have been an absolute pleasure to work for.
Very competent, very professional and in general just lovely folk.
I will be employed by the company that I’ve been allocated at full time from next Monday. Thanks guys, can’t recommend you enough.
A very grateful Steve Appleyard.
Steve Appleyard
Trust me guys if you’re looking for work this is the place to go, decent staff, sort any problems you have, get you in to work straight away. I’ve worked with a few agencies and trust me these are by far the best so if you’re looking for work this is the place you want to be.
Adam Mallinson
Huntsman Recruitment is the best agency I have dealt with. Back in 2014 I joined the agency and landed myself a full time permanent position. Recently I joined back with huntsman, the agency was the only one that I trusted to get me in to work and after a week I was then offered a role. Kay & Natalie are a pleasure to liaise with always helpful and will go above and beyond to make sure that candidates are happy and comfortable with whatever work is offered to them. I was contacted on my first day of starting at site by Kay to make sure I was ok and happy with where I was. Huntsman recruitment is definitely the agency if you are looking for something reliable.
Zoe Campbell
Only been with this agency for a few months, however they have been amazing always there when you need them always been paid correct and on time never had any problems at all they are always happy to help with anything , definitely use them again in future!
Maisy Boyle
I registered with Huntsman on the Monday and was working on the Wednesday. The people at Huntsman are efficient and professional and one of the best agencies I’ve joined. Should I find myself needing employment again they will be the first agency I will contact. Very happy and grateful.
Khia Ramsden
I’m John and I’ve been driving for Huntsman for 4 months. Peter, Chris and the girls have always been really friendly, helpful and informative. I only left because I have moved to Devon. If that doesn’t work out the first call I will make is to Huntsman for my job back.
John Carlton
Solid team willing to offer actual opportunities. If you are serious about finding work, give them a try. My experience was fast, friendly, respectful and efficient. I was offered 2 temp positions within 48 hours of contacting them and a possible permanent position interview within a week at a 3rd place that was much more suited. Started that job today less than 2 weeks after first contact. Thankyou Huntsman crew, couldn’t have asked for much more.
MicroRCFiend
Huntsman have been life savers! They managed to find me a position within a week which has now lead to a permanent position. Kay has been brilliant. Always there at the end of the phone if you need her.
Always paid on time and everything has been simple! Would recommend to anyone who was beginning to think they would never find employment like myself.
Liam Dickens
Excellent Recruitment Agency highly recommended. Helped me to find a new position within days. Very supportive and made the process a lot easier. Would definitely use again if needed.
Claire Ward
I signed up for Huntsman recruitment and next day I was in full time work and have been ever since. I can’t recommend these guys enough. Everybody I spoke with was more than happy to help me with any problems I may of had and everyone was really nice.
Thanks a bunch guys!
dkennedyk10
Great recruitment very helpful in all aspects to helping people find work and very helpful to help you along the way in the job you apply for. They are there to answer any questions or concerns regarding your job and very helpful so you can build your own career.
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Thanks to all at Huntsman. Over a few months I had the chance to work at several local employers which has led to a permanent contract with one.
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